Tomorrow, I will have the pleasure of presenting “Radical Loyalty – Data Science Applied to Marketing” at the GigaOm Structure:Data event with Marc Parrish, the VP of Membership and Customer Retention Marketing at Barnes & Noble. In contrast with most talks at this event, Marc and I will be focusing on the business opportunities of Big Data and specifically on marketing loyalty programs and how they relate to Big Data analytics.
The concept of a loyalty program is certainly nothing new. Brick and mortar companies have been leveraging customer loyalty in a variety of unique ways for decades. What’s different is the ability of businesses to use new types of data to take their customer loyalty insights and strategies to a completely new level. At tomorrow’s conference, we will explore ways in which modern retailers like Barnes & Noble with a strong digital marketing strategy leverage their customers’ loyalty using Big Data and how to make loyalty programs worthwhile for customers and their needs.
Barnes & Noble has proven an ability to innovate their business model by leveraging data. I look forward to sharing some insight with Marc on retail and other real world applications of Big Data.