Archive for the ‘Digital Marketing’ Category

26
Nov
   

Speaking of ending things on a high note, New York City on December 6th will play host to the final event in the Big Analytics 2013 Roadshow series. Big Analytics 2013 New York is taking place at the Sheraton New York Hotel and Towers in the heart of Midtown on bustling 7th Avenue.

As we reflect on the illustrious journey of the Big Analytics 2013 Roadshow, kicking off in San Francisco, this year the Roadshow traveled through major international destinations including Atlanta, Dallas, Beijing, Tokyo, London and finally culminating at the Big Apple – it truly capsulated the appetite today for collecting, processing, understanding and analyzing data.

Big Analytics Atlanta 2013 photo

Big Analytics Roadshow 2013 stops in Atlanta

Drawing business & technical audiences across the globe, the roadshow afforded the attendees an opportunity to learn more about the convergence of technologies and methods like data science, digital marketing, data warehousing, Hadoop, and discovery platforms. Going beyond the “big data” hype, the event offered learning opportunities on how technologies and ideas combine to drive real business innovation. Our unyielding focus on results from data is truly what made the events so successful.

Continuing on with the rich lineage of delivering quality Big Data information, the New York event promises to pack tremendous amount of Big Data learning & education. The keynotes for the event include such industry luminaries as Dan Vesset, Program VP of Business Analytics at IDC, Tasso Argyros, Senior VP of Big Data at Teradata & Peter Lee, Senior VP of Tibco Software.

Photo of the Teradata Aster team in Dallas

Teradata team at the Dallas Big Analytics Roadshow

The keynotes will be followed by three tracks around Big Data Architecture, Data Science & Discovery & Data Driven Marketing. Each of these tracks will feature industry luminaries like Richard Winter of WinterCorp, John O’Brien of Radiant Advisors & John Lovett of Web Analytics Demystified. They will be joined by vendor presentations from Shaun Connolly of Hortonworks, Todd Talkington of Tableau & Brian Dirking of Alteryx.

As with every Big Analytics event, it presents an exciting opportunity to hear first hand from leading organizations like Comcast, Gilt Groupe & Meredith Corporation on how they are using Big Data Analytics & Discovery to deliver tremendous business value.

In summary, the event promises to be nothing less than the Oscars of Big Data and will bring together the who’s who of the Big Data industry. So, mark your calendars, pack your bags and get ready to attend the biggest Big Data event of the year.



25
Jan
   

Last month in New York we completed the 4th and final event in the Big Analytics 2012 roadshow. This series of events shared ideas on practical ways to address the big data challenge in organizations and change the conversation from “technology” to “business value”. In New York alone, 500 people attended from across both business and IT and we closed out the event with two speaker panels. The data science panel was, in my opinion, one of the most engaging and interesting panels I’ve ever seen at an event like this. The topic was on whether organizations really need a data scientist (and what’s different about the skill set from other analytic professionals). Mike Gualtieri from Forrester Research did a great job leading & prodding the discussion.

Overall, these events were a great way to learn and network. The events had great speakers from cutting-edge companies, universities, and industry thought-leaders including LinkedIn, DJ Patil, Barnes & Noble, Razorfish, Gilt Groupe, eBay, Mike Gualtieri from Forrester Research, Wayne Eckerson, and Mohan Sawhney from Kellogg School of Management.

As an aside, I’ve long observed that there has been a historic disconnect between marketing groups and the IT organizations and data warehouses that they support. I noticed this first when I worked at Business Objects where very few reporting applications ever included Web clickstream data. The marketing department always used a separate tool or application like Web Side Story (now part of Adobe) to handle this. There is a bridge being built to connect these worlds – both in terms of technology which can handle web clickstream and other customer interactional data, but also new analytic techniques which make it easier for marketing/business analysts to understand their customers more intimately and better serve them a relevant experience.

We ran a survey at the events, and I wanted to share some top takeaways. The events were split into business and technical tracks with themes of “data science” and “digital marketing”. Thus, the survey data compares the responses from those who were more interested in technology than the business content, so we can compare their responses. The survey data includes responses from 507 people in San Francisco, 322 in Boston, 441 in Chicago, and 894 in New York City for a total of 2164 respondents.

You can get the full set of graphs here, but here are a couple of my own observations / conclusions in looking at the data:

1)      “Who is talking about big data analytics in your organization?” – IT and Marketing were by far the largest responses with nearly 60% of IT organizations and 43% of marketing departments talking about it. New York had slightly higher # of CIO’s and CEO’s talking about big data at 23 and 21%, respectively

 Survey Data: Figure 1

 

 

 

 

 

 

 

 

 

 

 

2)      “Where is big data analytics in your company” – Across all cities, “customer interactions in Web/social/mobile” was 62% – the biggest area of big data analytics. With all the hype around machine/sensor data, it was surprisingly only being discussed in 20% of organizations. Since web servers and mobile devices are machines, it would have been interesting to see how the “machine generated data” responses would have been if we had taken the more specific example of customer interactions away

 Survey Data: Figure 2

 

 

 

 

 

 

 

 

 

 

 

3)      This chart is a more detailed breakdown of the areas where big data analytics is found, broken down by city. NYC has a few more “other.” Some of the “other” answers in NYC included:

  1. Claims
  2. Client Data Cloud
  3. Development, and Data Center Systems
  4. Customer Solutions
  5. Data Protection
  6. Education
  7. Financial Transaction
  8. Healthcare data
  9. Investment Research
  10. Market Data
  11.  Predictive Analytics (sales and servicing)
  12. Research
  13. Risk management /analytics
  14. Security

 Survey Data: Figure 3

 

 

 

 

 

 

 

 

 

 

 

4)      “What are the Greatest Big Analytics Application Opportunities for Businesses Today? – on average, general “data discovery or data science” was highest at 72%, with “digital marketing optimization” as second with just under 60% of respondents. In New York, “fraud detection and prevention” at 39% was slightly higher than in other cities, perhaps tied to the # of financial institutions in attendance

 Survey Data: Figure 4

 

 

 

 

 

 

 

 

 

 

 

In summary, there are lots of applications for big data analytics, but having a discovery platform which supports iterative exploration of ALL types of data and can support both business/marketing analysts as well as savvy data scientists is important. The divide between business groups like marketing and IT are closing. Marketers are more technically savvy and the most demanding for analytic solutions which can harness the deluge of customer interaction data. They need to partner closely with IT to architect the right solutions which tackle “big analytics” and provide the right toolsets to give the self-service access to this information without always requiring developer or IT support.

We are planning to sponsor the Big Analytics roadshow again in 2013 and take it international, as well. If you attended the event and have feedback or requests for topics, please let us know. I hear that there will be a “call for papers” going out soon. You can view the speaker bios & presentations from the Big Analytics 2012 events for ideas.



18
Dec
   

It’s been about two months since Teradata launched the Aster Big Analytics Appliance and since then we have had the opportunity to showcase the appliance to various customers, prospects, partners, analysts, journalists etc. We are pleased to report that since the launch the appliance has already received the “Ventana Big Data Technology of the Year” award and has been well received by industry experts and customers alike.

Over the past two months, starting with the launch tweetchat, we have received numerous enqueries around the appliance and think now is a good time to answer the top 10 most frequently asked questions about the new Teradata Aster offering. Without further ado here are the top 10 questions and their answers:

WHAT IS THE TERADATA ASTER BIG ANALYTICS APPLIANCE?

The Aster Big Analytics Appliance is a powerful, ready to-run platform that is pre-configured and optimized specifically for big data storage and analysis. A purpose built, integrated hardware and software solution for analytics at big data scale, the appliance runs Teradata Aster patented SQL-MapReduce® and SQL-H technology on a time-tested, fully supported Teradata hardware platform. Depending on workload needs, it can be exclusively configured with Aster nodes, Hortonworks Data Platform (HDP) Hadoop nodes, or a mixture of Aster and Hadoop nodes. Additionally, integrated backup nodes are available for data protection and high availability

WHO WILL BENEFIT MOST BY DEPLOYING THE APPLIANCE?

The appliance is designed for organizations looking for a turnkey integrated hardware and software solution to store, manage and analyze structured and unstructured data (ie: multi-structured data formats). The appliance meets the needs of both departmental and enterprise-wide buyers and can scale linearly to support massive data volumes.

WHY DO I NEED THIS APPLIANCE?

This appliance can help you gain valuable insights from all of your multi-structured data. Using these insights, you can optimize business processes to reduce cost and better serve your customers. More importantly, these insights can help you innovate by identifying new markets, new products, new business models etc. For example, by using the appliance a telecommunications company can analyze multi-structured customer interaction data across multiple channels such as web, call center and retail stores to identify the path customers take to churn. This insight can be used proactively to increase customer retention and improve customer satisfaction.

WHAT’S UNIQUE ABOUT THE APPLIANCE?

The appliance is an industry first in tightly integrating SQL-MapReduce®, SQL-H and Apache Hadoop. The appliance delivers a tightly integrated hardware and software solution to store, manage and analyze big data. The appliance delivers integrated interfaces for analytics and administration, so all types of multi-structured data can be quickly and easily analyzed through SQL based interfaces. This means that you can continue to use your favorite BI tools and all existing skill sets while deploying new data management and analytics technologies like Hadoop and MapReduce. Furthermore, the appliance delivers enterprise class reliability to allow technologies like Hadoop to now be used for mission critical applications with stringent SLA requirements.

WHY DID TERADATA BRING ASTER & HADOOP TOGETHER?

With the Aster Big Analytics Appliance, we are not just putting Aster and Hadoop in the same box. The Aster Big Analytics Appliance is the industry’s first unified big analytics appliance, providing a powerful, ready to run big analytics and discovery platform that is pre-configured and optimized specifically for big data analysis. It provides intrinsic integration between the Aster Database and Apache Hadoop, and we believe that customers will benefit the most by having these two systems in the same appliance.

Teradata’s vision stems from the Unified Data Architecture. The Aster Big Analytics Appliance offers customers the flexibility to configure the appliance to meet their needs. Hadoop is best for capture, storing and refining multi-structured data in batch whereas Aster is a big analytics and discovery platform that helps derive new insights from all types of data. Hadoop is best for capture, storing and refining multi-structured data in batch. Depending on the customer’s needs, the appliance can be configured with all Aster nodes, all Hadoop nodes or a mix of the two.

WHAT SKILLS DO I NEED TO DEPLOY THE APPLIANCE?

The Aster Big Analytics appliance is an integrated hardware and software solution for big data analytics, storage, and management, which is also designed as a plug and play solution that does not require special skill sets.

DOES THE APPLIANCE MAKE DATA SCIENTISTS OR DATA ANALYSTS IRRELEVANT?

Absolutely not. By integrating the hardware and software in an easy to use solution and providing easy to use interfaces for administration and analytics, the appliance allows data scientists to spend more time analyzing data.

In fact, with this simplified solution, your data scientists and analysts are freed from the constraints of data storage and management and can now spend their time on value added insights generation that ultimately leads to a greater fulfillment of your organization’s end goals.

HOW IS THE APPLIANCE PRICED?

Teradata doesn’t disclose product pricing as part of its standard business operating procedures. However, independent research conducted by industry analyst Dr. Richard Hackathorn, president and founder, Bolder Technology Inc., confirms that on a TCO and Time-to-Value basis the appliance presents a more attractive option vs. commonly available do-it-yourself solutions. http://teradata.com/News-Releases/2012/Teradata-Big-Analytics-Appliance-Enables-New-Business-Insights-on–All-Enterprise-Data/

WHAT OTHER ASTER DEPLOYMENT OPTIONS ARE AVAILABLE?

Besides deploying via the appliance, customers can also acquire and deploy Aster as a software only solution on commodity hardware] or in a public cloud.

WHERE CAN I GET MORE INFORMATION?

You can learn more about the Big Analytics Appliance via http://asterdata.com/big-analytics-appliance/  – home to release information, news about the appliance, product info (data sheet, solution brief, demo) and Aster Express tutorials.

 

Join the conversation on Twitter for additional Q&A with our experts:

Manan Goel @manangoel | Teradata Aster @asterdata

 

For additional information please contact Teradata at http://www.teradata.com/contact-us/



12
Jun
   

Back in 2005, when we first founded Aster Data, our vision was to take some of the latest technology innovations – including MPP shared-nothing architectures; Linux-based commodity hardware; and novel analytical interfaces like Google’s MapReduce – and bring them to mainstream enterprises. This vision translated into a strategy focused not only on big data innovations, but also on delivering technologies that make big data viable for enterprise environments. SQL-MapReduce®, our industry-leading patented technology that combines standard SQL processing with a native MapReduce execution environment, is one example of how we make big data enterprise ready.

Today we have completed another major milestone on providing value to our customers by announcing a major innovation: Aster SQL-H™, a seamless way to execute SQL & SQL-MapReduce on Apache™ Hadoop™ data.

This is a significant step forward from what was state-of-the-art until yesterday. What was missing? A common DBMS-Hadoop connector operating at the physical layer. This means that getting data from Hadoop to a database required a Hadoop expert in the middle to do the data cleansing and the data type translation. If the data was not 100% clean (which is the case in most circumstances) a developer was needed to get it to a consistent, proper form. Besides wasting the valuable time of that expert, this process meant that business analysts couldn’t directly access and analyze data in Hadoop clusters. Other database connectors require duplicating the data into HDFS by using proprietary formats; a cumbersome and expensive approach by any measure.

SQL-H, an industry-first, solves all those problems.

First, we have integrated Aster’s metadata engine with Hadoop’s emerging metadata standard, HCatalog. This means that data stored in Hadoop using Pig, Hive & HBase can be “seen” in an Aster system as if they are just another Aster view. The business implication is that a business analyst using standard SQL or a BI tool can have full and seamless access to Hadoop data through the Aster’s standard ODBC/JDBC connector and Aster’s SQL engine. There is no need to have a human in the middle to translate the data or ensure its consistency; and no need to file tickets or call up experts to get the data the business needs. Everything happens transparently, seamlessly, and instantly. This is an industry first, since today all available Hadoop tools either do not provide standard SQL interfaces that are well optimized, do not provide native BI compatibility, or require manual data translation and movement from Hadoop to a third party system. None of these approaches are viable options for SQL & BI execution on Hadoop data, thus making it hard for enterprises to get value from Hadoop.

Secondly, SQL-H provides a high-performance, type-safe data connector, that can take a SQL or SQL-MapReduce query that involves Hadoop data, automatically select the minimum subset of data in Hadoop that is required for execution of the query, and run the query on the Aster system. The performance of running SQL and SQL-MapReduce analytics in Aster is significantly higher than Hadoop because (a) Aster can optimize data partitioning and distribution, thus reducing network transfers and overhead; (b) Aster’s engine can keep statistics about the data and use that to optimize execution of both SQL & MapReduce; (c) Aster’s SQL queries are cost-based-optimized which means that it can handle very complex SQL, including SQL produced by BI tools, very efficiently.

In addition, one can take advantage of SQL-H to apply the 50+ pre-build SQL-MapReduce apps that Teradata Aster provides on Hadoop data, thus doing big data analytics that are impossible to do in every other database without having to write a single line of Java MapReduce code! These apps include functions for path & pattern analysis, statistics, graph, text analysis, and more.

Teradata Aster is committed to groundbreaking product innovation as the key strategy in maintaining our #1 position in the big analytics market. SQL-H is another important step that we expect will make Hadoop and big data analytics much more palatable for enterprise environments, allowing business analysts, SQL power-users & BI tool users to analyze Hadoop data without having to learn about Hadoop interfaces and code.

If you want to find out more we’ll be talking about SQL-H at Hadoop Summit, on webcast taking place June 21st, at the upcoming Big Analytics 2012 events in Chicago & New York, and at the annual Teradata Partners event.



26
Apr
By Paul Barrett in Digital Marketing, Social Media, Teradata Aster on April 26, 2012
   

What questions are important to you about Social Media?

John Lovett from Web Analytics Demystified just published a new white paper on Social Analytics. Lovett, who has written the book on Social Analytics (literally), lays out a compelling vision for Deeper Social Analytics for companies.  He clearly presents the value of companies to go beyond surface level analytics of likes, followers and friends and challenges the CMO to ask deeper and more important questions.

I love the three key questions presented in the paper that really hit the c-suite.  These are

  • What is the Audience?
  • What is the Activity?
  • What is the Action?

These 3 questions provide a framework to share social media initiatives with business leaders and strip away all the non-business related questions that become so distracting in understanding the impact of social media on the enterprise.

Although we are still in the early, Black and White TV stage of social analytics, Teradata Aster has been heavily influenced by our customers’ needs in the social space.  Customers like LinkedIn,  Gilt Groupe, MySpace, and Myzinga have redefined how consumers interact with each other through music, shopping, and content.  Attensity running on Aster promises to bring together big data and social analytics that starts to deliver on Mr. Lovett’s proposition of deeper social analytics.

Teradata’s strategy to marry big data analytics and marketing applications with its industry-leading database solutions is steeped with the concept of deeper analytics.  In social analytics, we have identified 10 key business questions that should be asked about every social post.   In a market where posts can go viral, impact brand, customer perception, and revenue, being able to quickly and effectively navigate deeper social analytics becomes a mission critical capability.

Beyond John’s questions, the 10 key questions are:

  • What was said?
  • What is it about? (ie,  product, service, brand, experience)
  • Is it a common sentiment?
  • What are the trends on this topic?
  • Who said it?
  • What is their value?
  • How engaged are they?
  • What is their influence?
  • How do I respond?
  • Was my response effective?

To effectively answer these questions CMO’s need a set of marketing technologies.  These include:

  • A social listening platform that analyzes social timelines for owned, embassy and public feeds.  These tools identify what was said, what it is about and if it is a common sentiment.
  • The second level demands a customer hub to understand who posting and what the customer relationship is with them and to measure the customer value of that relationship.
  • The third level requires social network analytics and the ability to find implicit and explicit social connections.  This helps illuminate how engaged customers are and their level of influence – or who influences them
  • The fourth level is where integrated marketing management and customer facing marketing applications come it.  Once you understand what was said, who said it and the potential impact – how do you respond?  Is it a one-on-one conversation, a social discussion or was a bigger issue identified that may result in marketing campaigns?

Are these the right business questions to ask?  What else do you want to know about social media posts in your business?